Question: Consider the 6 (six) communication and listening roadblocks, choose 3 roadblocks that you think CSRs should most avoid using when serving customers. Roadblocks to Listening 1. Judging or criticizing 2. Naming or labeling 3. Commanding or ordering 4. Moralizing 5. Diverting 6. Advising For each Roadblock do the following 1. Name the Roadblock 2. Explain your point of view as to why you would avoid this roadblock