Problem: The Zappos Culture
Zappos is a company that is known for its unique organizational culture and commitment to delivering a memorable customer experience. For this assignment, research Zappos to learn what makes its company culture and service so different from other companies.
In a 1 to 2 page paper, describe the characteristics of the Zappos culture and explain how the employees provide excellent service to customers. Identify one example that demonstrates how Zappos empowers its employees to deliver great customer service.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.