Task: Describe techniques for resolving conflict
In the discussion "Negotiating Performance Improvements," you and your colleagues examined three different conflict situations warranting disciplinary action:
1. Chronic tardiness and absenteeism because the employee is taking care of an aging parent.
2. Sexual harassment accused by a woman against another woman.
3. "Fudging" the accounts receivable documents or inventory control documents.
- Details the 2-3 specifics of each type of documentation that you found most essential.
- Communications that might have prevented the situation from requiring formal disciplinary action.
- Describes techniques that could be used to resolve conflicts in these situations.