Question: 1. Compare and contrast Deming's, Juran's, and Crosby's perspectives of quality management. What are the major similarities and differences between their perspectives?
2. Describe Taguchi's perspective of ideal quality. Does this perspective have practical applications? If you were a manager, would you consider using the Taguchi method? Why?
3. Why do you think reengineering programs have such a high failure rate? Can you think of ways to improve the success rate of reengineering programs?