Describe supply chains and explain why "supply network" may be a more accurate term.
Contrast B2B portals with B2B marketplaces.
What are two process innovations enabled by effective collaboration within supply networks?
Explain how effectively managing the supply chain can help an organization be a responsible social citizen.
How does SCP differ from SCE?
How does supply chain visibility help an organization react to external events?
Contrast supply chain effectiveness and supply chain efficiency.
What is XML, and how does it impact SCM?
What is RFID, and how does it impact SCM?
How does CRM differ from SCM?
What is CRM systems, and what are its primary components?
Describe the enterprise-wide changes necessary for realizing a successful CRM strategy.
Contrast operational and analytical CRM.
How does analytical CRM help in monitoring social conversations?