Problem
Hard Rock makes hard candies that are sold worldwide. One of its specialties is fruit-flavored candies, such as papaya, guava, grapefruit, kiwi, orange, banana, and watermelon. Hard Rock employs 328 people and makes extensive use of computers and networks in the business. Users in the business office have Windows 10. The candy kitchen staff all use Mac OS X, while the shipping unit prefers Fedora Linux. The IT unit uses Fedora Linux for its own desktop computing needs and supports eight Windows Server 2012 R2 servers.
Case I: Install printers
The business office has just received three new laser printers for installation and wants you to train the printer support coordinator to install printers for the Windows 10 computers. The laser printers have network interfaces and are connected to the network. The printers are named Laser1, Laser2, and Laser3. The business office has three rooms with a network-attached printer in each room.
• Describe the steps required to install the printers in each room.
Case II: Check the printer status for troubleshooting in Fedora 23 Linux
The shipping unit has a Fedora 23 Linux computer to which it has connected three printers for different uses. One is a color laser printer, one is an inkjet printer, and a third is a dot-matrix printer. The shipping unit is having trouble with the laser printer and wants to check its status.
• What tools might be useful for this purpose in troubleshooting the problem?
Case III: Solve a driver problem in Windows 10
A user downloaded and installed a new driver for her video card on her Windows 10 computer. Now, the user complains that the monitor occasionally flickers and goes black for a few seconds. The system has restarted twice.
• What should be done to solve this problem?