Describe situation - customer experienced a service failure, Other Subject

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Describe situation - customer experienced a service failure

Assignment task: Think about a time that you as a customer experienced a service failure. Describe the situation and what went wrong.

1. What was the provider's response?

2. Did it feel appropriate to you at the time?

3. What other choice in making it right could the provider have made?

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Other Subject: Describe situation - customer experienced a service failure

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