Homework: Communication, Ethics and a Command Decision
Length: 4 to 5 pages.
Overview
Responding effectively to a situation rife with conflict requires a variety of communication techniques. In this homework, you will analyze and respond to a growing controversy depicted in the Riverbend City: Communication and Organizational Effectiveness scenario by writing a team communication and subsequently analyzing your approach to devising it.
Preparation
Explore Riverbend City: Communication and Organizational Effectiveness.
Scenario
Imagine you just came back from lunch and found the email string regarding the proposed EOC staff meeting related in the scenario. It's your plan to address the situation, and it's your intent to do it in a single email that demonstrates leadership and a keen understanding of the issue, participants, and their associated dynamics.
Instructions
Complete both parts of this homework.
Part I: Analyze Your Approach to the Issue
Describe your approach to constructing your email.
1) Describe possible causes for the caustic exchange depicted in the email chain. Consider possible core organizational issues. State any assumptions that you might need to make regarding the scenario to support your assertions.
2) Justify why your message would likely be effective. Consider content, tone, style, et cetera.
3) Explain your intent for how your message might impact future communications and actions among team members.
Part II: Write a Response Email
Write an email that effectively addresses the email chain. It should:
1) Properly consider the audience, your position, and the circumstances.
2) Articulate a well-conceived solution to the problem.
3) Effectively end the thread completely and de-escalate the tension.
4) Send a message that this exchange was "sub-optimal."
Competencies Measured
By successfully completing this homework, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
1) Competency 1: Analyze business communication situations.
• Describe possible causes for the caustic exchange depicted in the email chain.
• Explain why a message would likely be effective.
2) Competency 2: Apply fundamental principles of organizational communication.
• Write an email that meets specified criteria.
3) Competency 3: Analyze the interrelationships of communication within organizational systems.
• Describe likely core organizational issues that were exposed by the original email.
• Describes how a message might plausibly affect future communications and actions among team members.
4) Competency 5: Communicate effectively and professionally.
• Convey clear meaning with grammar, usage, word choice, and mechanics.
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.