Discussion Post: Quality
• Describe one poor design or poor-quality item or service you have experienced and identify how and why the item or service was inferior or of poor quality. Explain the steps that you would take to remediate the quality issues
• Describe one superior design or superior -quality item or service you have experienced and identify how and why the item or service was superior.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.