Describe one kind of tangible benefit and one kind of


Is fact-finding or fact-gathering the same as interviewing users? Describe a few real or conceived scenarios where one technique of fact-finding is better than the other.

Describe one kind of tangible benefit and one kind of intangible benefit of an information system. Discuss how a benefit could be classified as tangible or intangible?

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Software Engineering: Describe one kind of tangible benefit and one kind of
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