Problem
You are the site manager for a health care center caring for an urban population experiencing homelessness. After the identification of patient safety concerns, you have realized the need to institute a new quality initiative regarding how patients' home medications are stored when they are admitted. This new initiative involves the cooperation of the security and nursing staff. While most of the staff understand and are following the new policy, there appears to be difficulty any time Lisa - a security guard - and Tom - an LPN - are working together.
I. Assess three best practices in leading others through the change process. These should be evidence-based best practices?
II. Discuss how you would ensure your team is working together successfully?
III. List two approaches you can use in having a difficult conversation to address conflict on your team?
IV. Describe methods you would use to resolve conflict on your team?