Problem: Training Evaluation
Suppose that you have developed a plan for training customer service skills for a local retail store. Using your training plan from the below "Training & Development to Advance Customer Service Skills" develop a training evaluation plan. Be sure to address each of the four levels of Kirkpatrick's model. What specific criteria would you assess in your evaluation? How could you use data analytics when evaluating the training program?
1) Describe Kirkpatrick's Four Levels of Training Outcomes.
2) Distinguish between different types of training effectiveness criteria.
3) Examine the benefits of using data analytics when evaluating training effectiveness.