Problem
From your experiences, describe a) an instance when poor communication made a situation bad or worse and b) an instance when good communication made a situation better. Without revealing personal information, be as descriptive as possible, telling what was going on and how the situation was made bad/worse and better, respectively. Finally, discuss what could have been done to make the poor communication better.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.