Problem
You are the nurse manager on a busy medical-surgical unit. You have been requested to attend a hospital administration meeting with your Chief Nursing Officer (CNO) and the hospital Chief Financial Officer. The CNO explains that nurse-patient staffing ratios on every unit are being increased, and your ratios must also increase by 1-2 patients on both the day and night shift. The CNO assures you this is a temporary issue due to the seasonal high census, and this decision is not open for debate. You are shocked and don't know how to respond initially.
Using the Theory of Emotional Intelligence:
1. Describe how you will demonstrate self-management and social competence to regulate your emotions in this scenario?
2. Discuss how you will respond to your CNO by using this leadership theory.