Homework: Operation Management
Textbook: Business Essentials by Ricky W Griffin and Ronald J. Ebert.
I. What is operations management? Define the term "utility" and describe how operations creates various forms of utility, providing an example of each. How is operations management more complex when proving services?
II. Successful business leaders say that any business's success depends on the matchup (or compatibility) between its operations capabilities and its overall business strategy. That is, major competitive weaknesses exist when operations capabilities are not consistent with or conflict with company strategy. In contrast, successful companies ensure that operations are designed to support overall strategy. Compare and contrast two companies that have chosen different strategies for attracting customers, as follows:
1. Describe the differences in their strategies
2. Identify and describe key operations capabilities and characteristics for each company.
3. Explain for each company how its operations characteristics either support its strategy, or how those characteristics do not support its overall strategy
Format your homework according to the give formatting requirements:
1. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the homework, the course title, the student's name, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.