Describe how Harrah's treats customer data.
What is customer lifetime value? Do you think this is an easier metric to calculate at Caesars or Wal-Mart? Why?
How does Caesars Total Rewards loyalty card system represent a switching cost?
List the criticisms leveled at Wal-Mart. Do you think these critiques are valid or not? What can Wal-Mart do to counteract this criticism? Should it take these steps? Why or why not?