Problem 1: Describe your enterprise's operating environment in terms of customer base, company products and services.
Problem 2: Describe the culture and values of your enterprise. Give at least three examples of the types of behaviour which do and do not display the organization's values.
Problem 3: Give an overview of your enterprise's mission, business goals and standards. You should describe what your organisation exists for, what it's aiming to achieve and some key standards that it aims to attain.
Problem 4: Give an example of a policy, procedure or guidelines which set out the organization's standards and expectations in one area of activity (e.g. customer service procedure; dress code; code of conduct; etc). Describe how this affects the way that people behave in the organisation, including yourself.
Problem 5: Give an example of when you have contributed to continuous improvement in your organisation. Describe the continuous improvement-techniques and processes you followed.
Problem 6: Briefly give an example of when you have managed an individual's performance using your organization's performance management policies, procedures and systems.
Problem 7: Describe an occasion when you coached or mentored an individual. Describe how you approached the conversation/s, how you structured them, key questions that you asked: key information that you provided, the goals agreed as an outcome.
Problem 8: Describe how you influence individuals and teams in a positive manner. You should explain how you:
a. Encourage, value and reward individual and team efforts and contributions.
b. Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly.
c. Gain positive acceptance and support for information and ideas from the team.
Problem 9: Describe how you make informed decisions. You should explain how you:
a. Gather and organize information relevant to issues under consideration.
b. Invite individuals/teams to actively participate in decision-making processes.
c. Determine preferred course of action after risks and options are examined and assessed.
d. Communicate decisions to individuals/teams clearly and in a timely manner.
e. Prepare plans to implement decisions after agreement with relevant individuals/team.
f. Monitor implementation and impact of decision using reliable feedback processes.
Problem 10: Describe how you enhance the image of the enterprise. You should explain how you:
a. Conduct business consistent with enterprise standards and values.
b. Note and promptly discuss with appropriate persons, any inappropriate values and standards exhibited within the organisation, using established communication channels.
c. Consistently display a very high standard of personal presentation in line with organizational expectations and policies.
Problem 11: Describe how you demonstrate high standards of personal and management performance. You should explain how you:
a. Contribute to developing a reputable organisation which has integrity and credibility, through personal performance and own behavior.
b. Ensure standards of personal and management performance are consistent with enterprise requirements.
c. Provide a positive role model for others through personal and managerial performance.
d. Develop and implement plans in accordance with enterprise goals and objectives.
e. Develop, set and monitor key performance indicators and targets within team/enterprise business plans.
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