Describe Email usage at work
a) Electronic mail (email) refers to the process of using telephone and computers lines as a mailing system for both external (internet) and internal (intranet) communication purposes.
b) Email could encourage unofficial communication in several ways, such as:
- Allows personal messages to be sent from the workplace to family and friends
- May not be supervised (by the employer) so this can encourage informal communication and emails not related to work
- There is no financial cost to the sender (employee) so this may further encourage informal communication, both externally and internally