Response to the following :
In the modern customer-oriented organizational chart, which of the following is considered to be at the top of the organizational pyramid?
a. Sales are at the top of the organizational pyramid.
b. The president is at the top of the organizational pyramid.
c. Front-line people are at the top of the organizational pyramid.
d. Customers are at the top of the organizational pyramid.
e. Middle management, because of their importance, is at the top of the organizational pyramid.