Problem 1: Describe what difficult people are trying to accomplish. What can you do when you encounter a difficult person?
Problem 2: Describe the most common lower-level behaviors in people. Chose one of these behaviors and describe what techniques you would use to get them into the upper level.
Problem 3: Describe the techniques to help teams stay in the upper level. Pick one of these techniques and describe how you would use it to correct a lower-level team behavior.