Describe all the steps you would go through to help your organization establish 20% of all positions as a flexible portion of the workforce. That is, they are not full-time positions but instead positions which are available when the organization needs the staffing. Be clear about the pay and benefits you would offer to this type of workforce being careful not to create a two tiered system and one which complies with all federal and state laws. In addition, you do not want to reduce the current workforce in order to accomplish this.