Discussion Post
Of the two types of customer expectations, adequate performance expectations fluctuate the most.
a) Describe a situation that would cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance.
b) What might a firm do in this situation to achieve its satisfaction targets?
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.