1. There are those who argue that understanding human behavior at work is the single most important skill that a manager or leader can possess. Do you agree or disagree? Why?
2. Describe a situation in your personal, professional, or academic life where you've had to deal with a negative response to a change you were proposing. How did you handle the situation?
3. How can the use of INCOTERMS provide an exporter with a competitive advantage?