Problem 1: Describe a set of rules an organization can employ to proactively improve quality.
Problem 2: Describe a metric which could be used to help assess the effectiveness of this procedure.
Problem 3: Describe a process for determining whether or not a training program to train employees on the procedure is "worth it".
Problem 4: Discuss the benefit of templates and checklists with respect to reuse.
Problem 5: Reflect the discussion of employees vs. contractors vs. outsource partners with respect to establishing, training on, and enforcing rules.