Instructions: Reference the case "The ASDA Way of Working" on pages 16-23. At the end of each Unit, prepare a report that answers the pertinent questions regarding the Unit content as it pertains to this Case. The questions applying to Unit Four are:
a. What guidelines would you advise to reverse the failure of upward communication within ASDA? What leadership characteristics are needed to report customer information to upper management?
b. Describe a leadership development program you feel would be effective to keep managers aligned with customer needs and responsive to their staff's needs.
Write a 5 page paper (1500 or more words) in APA format.
Attachment:- ASDA.rar