Homework: Operations Management Application
This activity will enable you to:
Explain the importance of quality management and apply statistical quality control techniques.
Review the online video on Customer Queuing Systems and answer the following questions.
o Identify and describe a company that uses a single-server waiting line.
o Identify and describe a company that uses multiple-server waiting lines.
o Explain the pros and cons of the two types of waiting lines, and discuss what the companies can do to reduce customer wait times.
YouTube Video: "Customer Queuing Systems".
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.