Find at least two other sources to answer the following question:
Workplace conflict will happen. There is no way to get away from it.
Define what is a grievance. Discuss what is grievable and what is not. In addition to this looking at grievance handling in the workplace discuss: initial contact, preparation, investigation (techniques) and evaluation.
Threats to Identity are an important cause of conflict and are likely to result in face-saving that leads to dysfunctional conflict. What are some of the strategies we can avoid to making face threats?