Problem 1: Define the three steps in the control process.
Problem 2: Describe the purpose of each of the general management controls.
Problem 3: Explain how a manager can determine if more control is necessary, or even possible.
Problem 4: List and detail each of the elements of the balanced scorecard.
Problem 5: Provide the advantages of using a balanced scorecard.
Problem 6: Explain why economic value added (EVA) includes more than just profits.
Problem 7: Describe what companies can do to control the customer perspective.
Problem 8: Discuss the challenges companies are facing in the area of sustainability.