Define social crm and crowd sourcing
Problem: Summarize how social media contributes to sales and marketing, customers support, inbound logistics, outbound logistics, manufacturing and operations and human resource. Name SM risks for each activity. Define social CRM and crowd sourcing?
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What is the Facework? What is the Expectancy Violation Theory (if any)? What is the Politeness Theory? What is the Privacy management?
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What theory or theories do they use in working with clients? Why? Has it changed over time? Does the agency have an official theory or do the staff work?
Provide a biographical sketch of Zumbi? Who was he, what is his significance and legacy? Second, describe the state of Palmares. How did it operate?
Summarize how social media contributes to sales and marketing, customers support, inbound logistics, outbound logistics, manufacturing
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Explain how defense mechanisms can be detrimental. Explain how defense mechanisms can be beneficial.
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