Assignment task: Based on the scenario presented in the Course Project Introduction, create a PowerPoint presentation and address the following:
Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel.
Explain how ITSM can improve customer satisfaction.
List at least three benefits of utilizing ITSM.
Explain SLAs.
Explain OLAs.
Create a 7-10 slide PowerPoint (not including the title slide) that address the questions above. This PowerPoint presentation should highlight your understanding of the project. Please cite any references.