Discussion Post
•	How do you identify a customer segment?
•	What are the key factors in understanding customer needs?
•	How does an organization measure customer satisfaction and engagement?
•	Define Empowerment and how does it impact the workforce?
•	How do you measure workplace engagement? What is its impact on the organization?
The response should include a reference list. Using double-space, Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.