Problem
Background
Sincere Care Services (SCS) was found ten years ago by Dr Danny Tan. SCS's mission is to provide total healthcare to patients through a wide range of medical expertise and advanced technology. Currently, it operates a hospital in the city and a chain of specialist clinics across the country.
One of the problems faced by SCS is occasionally some patients may wander off their wards, which pose safety issues. Furthermore, patient authentication at operating rooms should be more foolproof to prevent wrong treatments. Hence, SCS management envisages that it needs a system to locate the patients.
Radiance Mobile Technology (RMT) was found by its CEO Mr. Lum Kok Chuan five years ago. It specialises in implementing mobile solutions for corporate clients to improve their businesses. Due to RMT's good services and deep technical knowledge, it has many projects in the pipeline. Although business is good, finance is tight due to heavy investments in R&D.
Through the Trade Ministry's technology adviser, SCS came into contact with RMT to explore the development and implementation of a Patient Location System using Radio Frequency Identification (RFID) technology.
Task
Define a plausible project arrangement between SCS and RMT.
After confirming the project arrangement, a contract was signed between the parties. RMT will develop the Patient Location System (PLS) for SCS. The management calls it the PLS Project.
Relate four approaches of Principled Negotiation, each to a situation that SCS can adopt when negotiating with RMT on a unique item or issue about the PLS Project. You must answer in the format below:
SCS shall apply the approach: ___________ in negotiating ___________ (item or issue) with RMT. Details: ___________ (describe the situation, the reason of adopting and how SCS can apply the approach).