Decs 310 operations management assignment

Question

DECS 310 Operations Management Assignment- Rochester Institute of Technology

Case Study

As a result of Expo 2020, airport terminals in the UAE are expecting increased waiting times and longer queues at security gateways. Historically, when major events were held, he waiting times have been sometimes hours and waiting lines have extended to hundreds of meters in length. In order to reduce waiting times and decrease queue lengths during Expo 2020, airports began analyzing their security processes and started to search for operations management solutions. Experts recognized that one of the main components of any plan to improve the operation at airport terminals is forecasting the number of passengers arriving at checkpoints so that the required number of checkpoints and employees can be determined. At the Dubai airport, operation analysts would like to forecast the number of passengers at the arrival terminal for next November. The objective is to determine how many checkpoints they should operate during the month to ensure that waiting times and queue lengths are within limits. Historical data shows that the demand for airline travel has been following an upward trend during the last 3 years. There are two terminals at the considered airport, West and East, each designated for different carriers. The data below displays the number of passengers arriving at the West terminal for 10 days (randomly selected) in two-hour periods from 4:00 am to 10:00 pm for the past 3 years for the month of November. Experts are expecting arrivals will surge 50% during November 2020, compared to historical levels, due to Expo 2020.

1. Develop a forecasting model for the number of passengers arriving at the West terminal for each time interval for November in year 2020.

2. Discuss different forecast models that could be used to solve this case and evaluate the accuracy of the selected model.

3. Other than the information that was provided to you in the case, what information would likely improve the accuracy of your forecasts?

	Day	4-6 AM	6-8 AM	8-10 AM	10-noon	noon-2 PM	2-4 PM	4-6 PM	6-8 PM	8-10 PM
	1	2400	2700	3200	1400	1700	1800	1600	800	200
	2	1900	2500	3100	1600	1800	2000	1800	900	300
	3	2300	3100	2500	1500	1500	1800	1900	1100	200
	4	2200	3200	3100	2200	1900	2400	2100	1200	400
Year 1	5	2400	3300	3400	1700	2200	2100	2000	1000	600
	6	2600	2800	3500	1500	1700	1900	1500	1100	300
	7	1900	2800	3100	1200	1500	2000	1400	900	400
	8	2000	2700	2500	1500	2000	2300	1900	1000	200
	9	2400	3200	3600	1600	2100	2500	1800	1400	200
	10	2600	3300	3100	200	2500	2600	2400	1100	400
	11	3100	3900	4100	2200	2600	2300	2500	1100	300
	12	2800	3400	3900	1900	2100	2500	2000	1200	300
	13	2700	3800	4300	2100	2400	2400	2400	1200	400
	14	2400	3500	4100	2400	3000	3200	2600	1200	700
Year 2	15	3300	3700	4000	2600	2600	2700	2900	1000	300
	16	3500	4000	3800	2300	2700	3100	3000	900	200
	17	2900	4100	3900	2400	3000	3200	2500	1100	500
	18	3400	3800	4200	2000	2500	3000	2200	1000	300
	19	3600	3600	4000	2300	2600	2800	2600	1200	200
	20	3700	3700	4000	2200	2600	2700	2400	1200	200
	21	4400	4400	4500	2600	3300	3400	3000	1200	400
	22	4200	4500	4300	2500	3400	3600	3100	1400	300
	23	4500	4500	4700	2700	3400	3500	2900	1200	300
	24	4600	4600	4600	2500	3200	3500	2800	1300	300
Year 3	25	4500	4300	4400	2900	3300	3300	3300	1500	400
	26	4200	4300	4500	3000	4000	3400	3000	1500	600
	27	4500	4500	5100	3300	4000	3700	3100	1200	300
	28	4300	4200	4300	2800	3500	4000	3300	1100	400
	29	4900	4100	4200	3100	3600	3900	3400	1400	500
	30	4700	4500	4100	3000	4000	3700	3400	1200	500

Format your assignment according to the following formatting requirements:

1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.

2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.

3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.