1. Decision making is the process of:
a. reviewing the finances of an organization.
b. adopting one course of action as opposed to others.
c. monitoring day-to-day activities and progress of an organization.
d. carrying out multiple courses of action as opposed to one.
2. A _____ is the most general form of a standing plan that specifies an organization’s general response to a designated problem or situation.
a. rule
b. regulation
c. policy
d. procedure