Tasks:
1) Draw a system blueprint for the process of a customer coming in and eating in the conveyor belt sushi restaurant. Start with the consumer flow.
a. Analyze your model to make sure it fully represents the key elements of the process. Pay special attention to any data used in the process (this will require some creative thinking). And write in the key environmental elements that signify and enable each major stage in the process for the customer.
b. Evaluate and add the key supporting processes that enable this service to work.
2) Decide what the key features of this process are that make it capable of high speed, high quality, low cost delivery of a very perishable, often expensive food.
a. You might analyze key dynamics of this process on which you can judge its effectiveness:
i. Wait-times (locations of unwanted waits)
ii. Reliability (the percent likelihood of a flow occurring)
iii. Flow time (the time it takes for a task or flow to execute)
iv. Responsibility (the resources assigned)
v. Fidelity (the degree to which a process step* (adds value in achieving the key business outcomes of the overall activity
b. Discuss the key features and analyze how they will affect the above effectiveness measurements.
3) Consider how technology can be used in this process. Discuss how you are seeing technologies being applied or can be applied to innovate the service blueprints at restaurants today.
a. What technology has been or can be applied in the process?
b. Which steps or processes can be improved by using technology?
c. Draw another system blueprint to reflect the changes you suggest.