1. Poka yoke is the process of
a. Reducing product or service cost
b. Reducing inspection cost
c. Mistake proofing the design
d. Improving the product
2. Data have been provided to you in X-bar and R chart format, but your supplier has just warned you that the time-sequence orientation or the data entered into the chart is suspect. As a result, you COULD still use the data by
a. Just looking for shifts and trends
b. Just looking for non-random patterns
c. Analyzing it as a Run Chart
d. Putting the data onto a box-and-whisker chart to compare this set of data with past sets of data
3. What tool would you used to determine whether the source of variation is due to positional, temporal, or cyclical?
a. Stem and leaf chart
b. Multi-vari chart
c. L-shaped matrix
d. TRIZ
4. Which of the following statements is true?
a. A NEED establishes the relationship between the product or service provider and the customer
b. A REQUIREMENT establishes the relationship between the product or service provider and the customer
c. The REQUIREMENTS are those characteristics that will determine whether the customer is happy or not
d. Both a and c
5. Striving to attain less than 3.4 defects per million opportunities is (Careful here. Don't jump at your answer)
a. The goal
b. Not necessarily the goal
c. Always attainable
d. Always competitive
6. Which of the following would be considered prevention costs?
a. Employee turnover
b. Writing the procedures
c. Training
d. Error proofing
e. Planning
f. Rework
g. Accidents
i. A, b, c, d, and e only
ii. B, c, d, and e only
iii. B, d, e, f and g only
iv. A, b, c, d, and g only
7. Data analysis on processes can be distilled to
a. Separating signal from noise
b. Separating common-cause variation form assignable-cause variation
c. Determining correlation relationships
d. All of the above
8. Which of the following is a type of experiment where you measure the same item repeatedly to quantify variation?
a. PDPC
b. Taguchi experiment
c. Measurement system analysis
d. Response surface analysis
9. If an honest coin is flipped nine (9) times, what is the probability of obtaining exactly seven (7) tails?
a. 12%
b. 14%
c. 7%
d. 9%
10. Critical path in a program is
a. A sequential list of the required tasks for completion
b. The project path leading to the longest time to completion
c. The project path leading to the shortest time to completion
d. The management of essential activities that will delay the project