The DTGOV IMB has considered your assessment of the risk management and security issues for the migration of DTGOV's office productivity and email tools to an SaaS provider. They have decided that they need an additional assessment on the management and the SLA of the chosen provider.
You have been assigned the task of providing the IMB with an assessment of the management requirements and the provisions of the SLA for the proposed provider. You are to:
- Using the SaaS provider that you chose for assignment:
- Discuss the requirements for remote administration, resource management, SLA management and billing management of your chosen provider. It may be useful to consider Morad and Dalbhanjan's operational checklists here. This section should be no more than two to three pages in length.
- Discuss briefly how you will consider application resilience, backup and disaster recovery for your chosen provider. This section should be no more than two to three pages in length.
- Use Erl's SLA guidelines to assess the SLA for your chosen provider. This section should be no more than two to three pages in length.
- Provide a covering one to two page executive summary of these three assessments to the IMB and summaries the major opportunities and risks that have been identified in your assessments.