Customers have high expectations when it comes to, Civil Engineering

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Customers have high expectations when it comes to

1. Customers have high expectations when it comes to cross-channel shopping and service options. What fulfillment solutions are needed to make the online order and in-store pick up option a viable one? Use examples from the text and your own experience in your answer.

2. Explain the 3 decision phases (categories) that must be made in a successful supply chain.

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