Customers have a multi-dimensional view of quality explain, Operation Management

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Customers have a multi-dimensional view of quality explain

Customers have a multi-dimensional view of quality. Explain the key aspects of quality that a customer would consider when buying (a) a piece of equipment and (b) choosing a bank.

Why is it more difficult to determine the quality of services than to determine the quality of physical products?

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Operation Management: Customers have a multi-dimensional view of quality explain

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Operation Management: Customers have a multi-dimensional view of quality explain

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