Customers arrive at a suburban ticket outlet at the rate of, Operation Management

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Customers arrive at a suburban ticket outlet at the rate of

Customers arrive at a suburban ticket outlet at the rate of 14 per hour on Monday mornings. This can be described by a Poisson distribution. Selling the tickets and providing general information takes an average of 3 minutes per customer, and varies exponentially. There is 1 ticket agent on duty on Mondays.

Determine each of the following:

(A) system utilization

(B) average number in line

(D) average time in the system

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