Customer service from the case study and e-activity, Operation Management

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Customer service from the case study and e-activity

Customer Service: From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.

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Operation Management: Customer service from the case study and e-activity

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Operation Management: Customer service from the case study and e-activity

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