Customer retention program


Question 1: What are the rewards to an organization of giving excellent customer service?

Question 2: How might you plan to exceed customer expectations?

Question 3: Describe the main barriers to problem solving and decision-making when dealing with the customers.

Question 4: Set out the steps that you would follow to make a customer service strategy.

Question 5: Why is excellent customer service so rare?

Question 6: Describe two methods which could be used to diagram problems in customer service.

Question 7: How would you evaluate whether or not a company required developing a customer retention program?

Question 8: Evaluate the impact of call centers on the provision of efficient customer service.

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Other Management: Customer retention program
Reference No:- TGS04750

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