Customer experience at comcast what actions would you take, Operation Management

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Customer experience at comcast what actions would you take

Do some additional outside research on Comcast’s approach to customer service. Cite your sources and discuss what you believe to be the root cause of the customer service problems at Comcast. 2. If you were Mr. Herrin and recently appointed as Senior Vice President, Customer Experience at Comcast what actions would you take to improve customer service?

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