Assignment Requirements:
The service experiences was taken in Build a Bear store. There is a 8 steps guide to follow, can be found here:
https://www.mallofamerica.com/content/files/build-a-bear_creation.pdf
and the concept of the essay is Service Coproduction: viewing the customer as a productive resource in the service delivery process, which requires roles to play and scripts to follow. A guideline and some journal articles will be uploaded shortly for references used if needed.