Problem:
It has been determined that the culture of ACME Corp. promotes poor quality, low productivity and horrendous customer service. You have been hired as an outside consultant to quickly diagnose the root causes.
1. What tools and processes will you propose to the client and why?
Make a case to the decision makers for your approach.
Our initial posting should be 300 words. Bolman & Deal, Ch. 12 & 13 (The Symbolic Frame), Hanna