Assignment:
Variable resource availability—Travelers arrive at the main entrance door of an airline terminal according to an exponential interarrival time distribution with a mean of 1.6 min. The travel time from the entrance to the check-in is distributed uniformly between 2 and 3 min. At the check-in counter, travelers wait in a single line until one of five agents is available to serve them. The check-in time follows a normal distribution with a mean of 7 min and a standard deviation of 2 min. Upon completion of their check-in, travelers walk to their gates:
a. Create a simulation model of the check-in process.
b. Run the simulation for 16 h and collect cycle time and cycle time efficiency for each traveler. Plot a frequency distribution of these values. Create a line plot of the cycle time versus the clock and the cycle time efficiency versus the clock. Also analyze queue information.
c. Assume that the 16 h is divided into two 8 h shifts. Agent breaks are staggered, starting at 90 min into each shift. Each agent is given one 15 min break. Agent lunch breaks (30 min) are also staggered, starting 3.5 h into each shift. Compare the results of this model to the results without agent breaks. Use cycle time and queue data to make the comparison.
Provide complete and step by step solution for the question and show calculations and use formulas.