Create knowledge base documentation/article(s) covering the topics below. These would be documents that you could store in a department knowledgebase that would provide a quick reference point for support technicians to assist with troubleshooting computer support issues. You may create them in Microsoft® Word, PowerPoint®, or another suitable program of your choosing. You may combine topics or include graphics/sources where appropriate.
Include the following in your knowledgebase:
- Identify types of network cables and connectors
- Categorize characteristics of connectors and cabling
- Explain properties and characteristics of TCP/IP
- Explain common TCP and UDP ports, protocols, and their purpose
- Compare and contrast wireless networking standards and encryption types
- Install, configure, and deploy a wireless/wired router using appropriate settings
- Compare and contrast Internet connection types and features
- Identify various types of networks
Create an introductory paragraph outlining the portfolio's contents.