Problem
i. Discuss the HR problems that Zappos may have experienced in its various functional areas from eliminating job titles and positions.
ii. How does job re-design at Zappos reflect the Job Characteristics Model?
iii. How did Zappos leverage the human capital of its workforce to create value and give the firm a competitive advantage?
iv. Describe the nature of the change management process at Zappos and the factors that led to its success.