Create an experience of the happiest place on earth


Question: Disney employees are required to manage their feelings in order to help create an experience of "the happiest place on earth." However, below Disney World's Magic Kingdom is a system of tunnels for use by employees. In this "off-stage" area, you might run across a ride attendant grumbling about the heat or Snow White taking a smoke break. In other words, this area often functions as a place for ______. Group of answer choices Normative control Emotional labor Hidden practices of control Hidden transcripts of resistance

 

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