The Director of HIM has been receiving calls from customers concerning late response to the ROI requests. You are the supervisor who has been tasked to investigate the problem.
- Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
- Create a workflow chart of the ROI function using your knowledge of Release of Information in an acute care hospital.
- Analyze your ROI workflow and identify where problems might occur that would impact productivity and suggest how these might be avoided or minimized.
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Productivity Report
Release of Information Standard: 20 requests per day
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ROI Specialist
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Week 1
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Week 2
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Week 3
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Week 4
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1
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90
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100
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95
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100
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2
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100
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105
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105
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95
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3
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70
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75
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90
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85
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4
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85
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85
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90
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100
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